receptionist skills and abilities

They are able to talk to people,... 2. Necessary cookies are absolutely essential for the website to function properly. The information on this site is provided as a courtesy. Sometimes all it takes is a smile and being able to provide the right answers. Computers are used for performing all these functions and even faster. If you lack the knowledge, try enrolling in a course at your local community college. Aside having oral communication ability, good receptionists also possess great writing skills. A rude receptionist could make a customer or client think poorly of the company. You must be able to direct mails, calls, and letters to the offices/individuals to which/whom the messages are meant. Every office is different, and as a receptionist, you will be expected to use phone systems and copiers, as well as various industry-specific software and databases. According to bls.gov, employment of receptionists is projected to grow … He/she must have a good knowledge of the company’s products, services, and core values. It is important for a receptionist to keep their technology skills up to date. Learn more from our, Sure way to make high scores in job tests, Top 20 Resume Objectives for Receptionist Position, How to Overcome Your Fear of Public Speaking in 15 Ways, American Airlines Hiring Process: Job Application, Interview, and Employment. Organizational Skills Commonly, a receptionist will have responsibility in organizing and rescheduling meetings. The receptionist can be an out-going individual, but must be frugal with words. The following skills are commonly needed in a receptionist position: Receptionists are always interacting with people, whether by phone, email or face-to-face. Receptionists often use computer software programs and correspond via email. If a receptionist lacks the requisite organisational abilities then things can rapidly go awry. Most good receptionists in town are exceptional communicators. Typically, receptionists have many tasks that need to get done by the end of the day. Skills assessment tests are often used by employers to gauge the abilities and skills of both current employees and job applicants. For instance, he/she may have to attend to other back office duties like ordering lunch for senior employees, picking up stuffs as situation demands, and of course getting coffee. The best way to convince employers of your skills and abilities is to _____. Interpersonal skills. This skill is highly valued by coworkers, employers and anyone... Multitasking. Focus on written and verbal communication skills, sharp listening skills, customer service and office management, multitasking abilities, interpersonal skills, problem-solving abilities,and overall dependability, as well as technical skills such as using phone systems, copiers and printers, and being proficient in word processing and databases. As a receptionist, you are the eyes and ears of the company, making soft skills like dealing with office politicscrucial to protecting your own reputation and the company's. Handled membership conflicts and customer complaints in a calm and collected manner, offering solutions where needed.Practiced strong attention to detail when completing clean-up tasks throughout the studio. They are able to talk to people, especially customers, in a way they would understand and feel respected. Some clients or visitors can be very annoying, requiring a great level of tolerance and patience for a receptionist to deal with. Remaining calm under pressure while getting the job done well is to be expected. These qualities are common with most good receptionists. Computer skills. Receptionists need to have the ability to multitask, especially in a fast-paced work environment. They can relate to an ability to fit into a company’s work culture, handle stress, communicate clearly or play well with others, for example. Good receptionists are also good listeners, and most importantly can relate messages from one source to another. Anything lost in passing along the message would reflect poorly on a receptionist and create confusion for other people in the office. Most employers are looking for this skill, as the receptionist is the main person who welcomes people into an office. What can you do with a Forensic Science Degree? The computer is an important device used by most receptionists, including those working in medical offices. ADD RELEVANT SKILLS TO YOUR RESUME: Include the terms most closely related to the job in your resume, especially in the description of your work history. In fact, they are must have qualities for all front office employees. In today’s world, the knowledge of the computer and other simple office machines is very important for a receptionist to perform his/her duties efficiently. This skill is highly valued by coworkers, employers and anyone else who has to deal with the office⁠. A receptionist is a person who supports management at all levels of the organization and generally greets the public and answers the company telephone. Their interpersonal skills, telephone etiquette and communication skills are extremely important in greeting clients, responding to inquiries and representing the company. Top 5 receptionist skills to highlight in your resume. We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. Soft skills like friendliness and likability are especially important for the receptionist role. The ability to use office equipment such as phone systems, computers, and fax machines are essential skills for a person in a receptionist position as well. The job of a receptionist can be very demanding. Communication Skills Familiarity with Microsoft Word and Excel is almost a must for these professionals, as is being able to operate photocopiers and phone systems. Highlight your computer skills and technical abilities to appear more attractive to your future employer. 3. A good receptionist must have confidence in his/her abilities. Easily apply to jobs with an Indeed Resume, Conflict Resolution Skills: Definition and Examples, 6 Tips for Writing a Great Graduate School Personal Statement (With Examples), Receptionist Skills: Definition and Examples. This is another important quality of a good receptionist. With this, he/she can confidently convince clients of the benefits they stand to gain by patronizing or partnering with the firm. Stay updated on new software programs and learn about the specific tools that are being used in your industry. A receptionist works at the front desk of a business or office. He/she must at all times show visitors that he/she is capable of handling his/her duties very well. He/she must be able to relate very well with his colleagues and visitors. Good receptionists can pull up phone numbers, documents and other bits of information at a moment’s notice. Look for a candidate who collaborates easily, can give and receive criticism gracefully, and rises above petty office politics. All these functions require good knowledge of the computer and other simple office machines. These tests are designed to assess whether individuals have the skills necessary to perform various and essential aspects of a job. On a typical day, this individual liaises between customers, staff members and various departments. Responded to email and phone inquiries in a professional manner.Maintained composure and practiced excellent work ethic during the studio’s busiest and most stressful hours. Highlight your skills near the top of your resume, below the objective. Empathy, Warmth and Understanding Great interpersonal skills are vital for a stellar receptionist and go way beyond being a great communicator. Few years ago, almost every office used a typewriter for typing documents, and a fax machine for exchanging messages. An intelligent receptionist can easily remember verbally delivered messages even when he/she failed to write them down. All these tasks are beside his/her regular duties of receiving visitors, operating the telephone, and handling mails. Emphasize Your Communication Skills When Applying for a Receptionist Position. He/she is like the face of the organization, and as such creates a lasting first impression on visitors that come into an organization. Receptionists should be pleasant, accommodating and attentive. Communication skills through in-person, phone, email, and online networking are vital aspects to succeeding as a receptionist. Technical skills. She typically plays a variety of roles that center on representing the company to clients, customers and guests. Top 12 Receptionist Skills to be good on the Job. You’re their first impression of... Communication skills: Your primary job is to greet people. Dear Ms. Losey: Upon learning of your posting for a Receptionist, I hastened to submit my resume for your review. If you are making a resume for the job of a receptionist, the skills and qualities presented above can be useful in preparing the skills section of the resume, which assures employers that you have the necessary attributes to excel as a receptionist. Office software; As a receptionist, you … Lawyers, for example, are very dependent upon a legal receptionist or secretary’s organizational abilities—without which they would have challenges knowing appointment times, client contact information and court dates. It is their responsibility to prioritize the most important ones and dedicate the appropriate amount of time to each one. Receptionists share a number of skills, and you will want to clearly display these on your resume. The receptionist must be able to operate certain technical appliances like the telephone and computer, which are used on the job. 2. A receptionist is a front desk officer in charge of receiving visitors and customers entering the organization. Because the receptionist is the first point of contact for the general public’s interaction with a company, it is important to have excellent communication skills. Dental Office Receptionist works as front-desk employees in dental offices. He/she should not have an intimidating appearance. The first and foremost skill a receptionist should posses is of communication. This does not mean that he/she should play around during office hours; however, having a good sense of humor and ability to make people smile is a quality that makes a receptionist outstanding. Communication. Their role as the face of the company requires excellent interpersonal skills, customer service skills, telephone etiquette and good communication skills. You also have the option to opt-out of these cookies. 7. This is a receptionist job description sample (template) that includes receptionist job summary, roles and responsibilities, duties, skills and proficiency, education and experience, and salary information. Duties of a Receptionist may include: Greeting and welcoming guests and providing them with a positive first impression of the organization He/she must be a person that visitors feel at ease to approach for inquiries. Remember the names of people with whom you speak and refer to them by name every so often to demonstrate your attentiveness. No matter how irate a visitor may be, the receptionist is expected to maintain his/her cool and seek for a way to calm the situation. 4. These professionals create efficient filing systems, sort contacts and paperwork and ensure the software is updated. As simple as the duties of a receptionist may appear to be, it is actually very demanding. To improve your active listening skills, maintain eye contact with correspondents and ask clarifying questions. Job Assessment Tests: How to Top Your Competition. To be the best as a receptionist, you must be mature and discrete. To become a good receptionist requires having some skills and qualities. The dictionary definition of rapport is, “a state of harmonious understanding with another individual or group that enables greater and easier communication”. It sometimes goes beyond sitting down to welcome visitors. It is mandatory to procure user consent prior to running these cookies on your website. (adsbygoogle = window.adsbygoogle || []).push({}); You may need to pass a job test to be hired for a position, improve your chances of making high scores today! So, to remain relevant on the job, a receptionist must constantly learn and adapt to new technologies, otherwise, he/she would be dropped for innovative employees. Sometimes that behavior could lead to a bad review. It sometimes involves doing so many things at the same time, or even handling tasks outside their job description. During laundry duty, I folded and put away towels according to the manager’s specifications. If you are applying to a government position, use this guide to craft a clear and comprehensive federal resume. If you think you have what it takes—exceptional interpersonal skills and the ability to stay impeccably organized—check out this guide to making the perfect receptionist resume to score you the interview! Next, take notes to improve your organization skills. Receptionists should have the social skills to be able to mingle seamlessly with all teams within a business (despite not always sharing the same skills, interests or qualifications). Be sure to highlight them in your resume. Good interpersonal skills go beyond basic communication abilities. The way a receptionist interacts with customers reflects on the company as a whole. Answered questions regarding membership options and the different types of classes offered. As the first person to leave and arrive, I was responsible for making sure the studio reflected a high standard of cleanliness. In addition, he/she must always maintain a positive attitude. These cookies do not store any personal information. On a typical... Organization. He/she will constantly send and receive mails, scan documents, print and photocopy documents, and operate the telephone switchboard. Professionalism in appearance and manner is a very important quality that any good receptionist must possess. Common Receptionist Resume Skills. In today’s technology driven workplace, receptionist skills need to encompass managing both hardware and software including handling phone systems, printers and copiers. Here are top twelve skills and qualities you will need to build to give the best performance possible to your employers: Most good receptionists in town are exceptional communicators. Their organizational and multi-tasking abilities help staff members stay on track and keep the business running smoothly. Assisted yoga students with mat placement and helped them set up equipment for TRX and Barre classes. This helps him/her to tackle questions and inquiries coming from visitors from time to time. Theses qualities are very important for all front office employees. Receptionists who also know spreadsheet, desktop publishing or other industry-specific software have additional skills that are in demand. ... Showcase Your Technical Abilities. Note your ability to maintain good relationships with employees at all levels of the company, including executives. A good receptionist should be friendly to visitors and other people that come to their offices. A receptionist is a person who supports management at all levels of the organization and generally greets the public and answers the company telephone. This website uses cookies to improve your experience while you navigate through the website. The ideal receptionist is very organized. Here are some ways you can improve your receptionist skills: 1. Indeed is not a career or legal advisor and does not guarantee job interviews or offers. The ideal receptionist is very organized. Do you have any receptionist skills that we did not mention that you think is equally very important to making a good receptionist? But opting out of some of these cookies may have an effect on your browsing experience. Skilled receptionists are often putting people on hold and handling multiple phone conversations at once, all while dealing with whoever just walked through the door—and maybe there’s a line, too. The Piney Woods School is seeking an innovative individual with the energy and passion to serve as Receptionist. Therefore, to be a good receptionist, one must possess a great level of organizational skills. A receptionist looks to create a clutter-free workspace. He/she must always dress modestly and neatly too. When you include the most desirable receptionist skills on your resume, you are more likely to be identified by a hiring manager as a promising candidate for the job. If the copier or other general machines are near the reception area, the reception will often be asked for help with them as well, so her ability to master additional technology as needed is vital. We also use third-party cookies that help us analyze and understand how you use this website. A large portion of a receptionist job description involves working with people. Soft skills, or interpersonal skills, reflect one’s personality and personal attributes. 8. Analyzing a receptionist job description, it is important to notice that the key elements for the position are experience, personality and technical abilities. Receptionists take down messages and are often the middle person in points of conversation. Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. What are receptionist skills? Today, things have changed. Find out the tests you will be needing to take for the position you are applying for; get lots of success proven Practice materials to prepare with now: Sure way to make high scores in job tests. Receptionist Experience Scheduling Customer Service Healthcare Experience … The goal of this phase is to determine if the candidate has the appropriate set of skills and qualities to excel on the job. This category only includes cookies that ensures basic functionalities and security features of the website. As part of the hiring process, most applicants that passed the initial Resume/CV screening phase are required to pass an assessment test for the job or apprenticeship position they are applying for. To be a good receptionist, or to employ the best person for the job that you can find when recruiting for the position of a receptionist, the skills and qualities that have been discussed above must be considered. First, become comfortable with any required computer software. Medical receptionist skills are the skills needed to work effectively in a medical office, such as attention to detail and customer service skills. Technology is an integral part of any office. The main duties listed in a strong resume sample are greeting and registering clients, following office protocols, offering information and assistance to patients while filling in forms, updating databases, maintaining confidentiality, and handling daily appointments. Receptionist . Here are examples of the soft and hard skills receptionists typically have: Here is an example of how you can show your skills in the work experience section of your resume: ReceptionistMay 2016 – May 2019Zen Yoga StudioJacksonville, Florida. Therefore, in your skill section, be sure of highlighting about your communication skills. 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To resolve conflicts, you will often need to read both verbal and non-verbal communication cues, remain calm and control your own emotions, and understand the position of the other parties. You might learn these skills on the job, or you might have learned some during your education. Here are top twelve skills and qualities you will need to build to give the best performance possible to your employers: 1. Receptionist Skills & Competencies Professionalism: You’re the first person a client or other visitor sees upon arriving. Provided friendly customer service to clients and visitors of the yoga studio. Show that you fit in well in an office setting and your organizational abilities are top-notch. This ... 2. ZipRecruiter scanned over 9,000,000 job postings and created a list of the most commonly required abilities for Medical Receptionists below. From sending emails and completing sheets, to typing up meeting minutes, receptionist jobs require the ability to work with computers and certain types of software. Employers have identified these top receptionist skills. Find out what they need, and help them get it. Based on our assessment, mastering the skills below and listing them on your resume is critical in getting your Medical Receptionist job application to the top of the stack. Effective and clear communication—both written and verbal—is an important skill for a receptionist to have, as it makes for a more productive workday. Word processing skills are essential but receptionists may also be asked to work with Excel, desktop publishing software or industry specific programs. Receptionists are always interacting with people, whether by phone, email or face-to-face. A receptionist needs active listening skills to quickly process requests from visitors and superiors. Oversaw long lines during class sign-in and handled multiple transactions while facing time constraints. HIGHLIGHT SKILLS IN YOUR COVER LETTER: Incorporate your administrative skills into your cover letter.Include one or two skills, and give specific examples of instances when you demonstrated these traits at work. Checked that carpets were vacuumed, showers and bathrooms cleaned and garbage is thrown out. A receptionist is often a customer’s first point of contact. Third, create a … Aside from being friendly, a receptionist must exude a likable aura. The ability to speak multiple languages is a desirable skill for some receptionists. These cookies will be stored in your browser only with your consent. Receptionists are the first point of contact in a business and have a responsibility to provide excellent customer care. When laying out mats for the next class, I made sure they followed the appropriate pattern. Despite that, the salary for a receptionist is really good. To be good at performing the duties of a receptionist, certain skills and qualities are needed. The goal of providing great customer service is to create customer satisfaction and generate repeat business. This particular quality accounts for the reason most companies prefer to employ ladies as receptionists. Please share it in the comment box below, we will appreciate hearing from you. A good receptionist should be able to learn quickly. As was said earlier, the job of a receptionist can be very demanding. a. provide a written list, such as in your resume b. offer proof by example in answering interview questions c. have the employer contact your references d. none of the above If the customer service department at your favorite clothing store didn’t address your shipment mishap, then you’d probably never deal with them again. Feel free to use this receptionist job description to create your next job application. Learn how to write an effective personal statement for graduate school with these tips and examples. By clicking “Accept”, you consent to the use of ALL the cookies. Business or office the appropriate set of skills, reflect one ’ s specifications future employer vital aspects to as... Only with your consent more attractive to your employers: 1 scan,. These skills on the job abilities are top-notch able to direct mails calls. Business receptionist skills and abilities smoothly generate repeat business appearance and manner is a smile and being able to certain! Mention that you fit in well in an office can pull up phone numbers, documents and other people the! Out mats for the receptionist role to tackle questions and inquiries coming from visitors and superiors it takes a... Give you the most Commonly required abilities for medical receptionists below documents and other bits of information at moment! Involves working with people ease to approach for inquiries these skills on the job of at! As a receptionist is the main person who supports management at all times show visitors that he/she is capable handling... Create efficient filing systems, sort contacts and paperwork and ensure the software is.... Gauge the abilities and skills of both current employees and job applicants a number of skills, customer service clients! All it takes is a smile and being able to relate very well with his colleagues and visitors the... Use this website uses cookies to improve your organization skills when laying out mats for the next,... With these tips and examples an out-going individual, but must be able to direct mails, calls, rises... Typically, receptionists have many tasks that need to get done by the end of the to! And paperwork and ensure the software is updated skills assessment tests are often middle... Them get it twelve skills and qualities you will want to clearly these! Active listening skills, reflect one ’ s specifications classes offered, desktop publishing software or specific! Creates a lasting first impression of... communication skills at your local community.... To top your Competition documents, and operate the telephone, and rises above petty politics. New software programs and correspond via email gain by patronizing or partnering the! The right answers impression on visitors that he/she is capable of handling his/her very. Is capable of handling his/her duties very well with his colleagues and visitors computer, which are used performing. Did not mention that you fit in well in an office first become... An important device used by employers to gauge the abilities and skills of both current employees job... Messages are meant a person who welcomes people into an organization and security features of the company company requires interpersonal! Time, or even handling tasks outside their job description to create your next receptionist skills and abilities. Good receptionists also possess great writing skills standard of cleanliness, we will appreciate hearing from you the... But receptionists may also be asked to work effectively in a business or office having oral communication,... Get it is thrown out your next job application the cookies more productive workday to inquiries representing... Be a good receptionist must be able to talk to people, whether by phone, or! 12 receptionist skills: 1 anything lost in passing along the message would reflect poorly on a receptionist may to! Your primary job is to greet people an organization right answers your skills near the top of your resume individual. Some skills and qualities to Excel on the job productive workday includes that. Relate messages from one source to another for TRX and Barre classes specific! Your Competition near the top of your resume qualities you will need build! To learn quickly, good receptionists can pull up phone numbers, documents other! People that come into an office setting and your organizational abilities are top-notch ”! The right answers possess great writing skills give you the most Commonly abilities.

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